About Us

About Hayes & Mercer

Hayes & Mercer is a U.S.-focused fashion brand operated by SADUA LLC, a registered company based in the United States. SADUA LLC operates Hayes & Mercer as an online retail brand dedicated to serving customers across the United States through its U.S. online store.

Our operating company is based in the United States, Hayes & Mercer is specifically focused on the U.S. market, offering its collections to customers throughout the United States with pricing, customer service, and a shopping experience tailored to the market we serve.

Good clothes should not require a large budget or a long search. That belief is the reason Hayes & Mercer exists.

We bring together tops, blouses, dresses, outerwear, footwear, and accessories, carefully selected to offer a considered collection at accessible prices.

Our Vision

A wardrobe should feel like a choice, not a compromise. We want to be a place customers across the United States can turn to when they want something that looks considered and feels right for them — with clear product information, transparent policies, and a shopping experience that makes it easy to understand what you are ordering.

Our Mission

Our mission is to make well-chosen, well-priced fashion accessible while being clear with our customers about the things that matter.

In practice, that means three commitments:

We provide clear product information. We aim to provide useful sizing and product details so you can make a more informed decision before placing your order.

We tell you how long delivery actually takes. Our shipping estimates reflect our expected processing and transit times. We would rather set a clear expectation before you order than leave you wondering afterwards.

We answer. Our customer service team is available Monday to Friday, and we aim to respond to all inquiries within 24 hours during our customer service hours.

What We Offer

Tops and blouses — everyday styles through to occasion pieces

Dresses — styles for everyday wear, work, and special occasions

Outerwear — jackets and coats for changing seasons

Footwear — boots, heels, flats, and other seasonal styles

Accessories — finishing pieces to complement your wardrobe

New pieces are added regularly, with product details and available sizing provided on the relevant product pages.

How We Operate

Hayes & Mercer is operated by SADUA LLC, a company registered in the United States, and serves customers across the United States through our online store.

Orders are fulfilled and shipped by our fulfilment partner. Our processing and delivery times are communicated clearly so you know what to expect before placing an order.

Full information about processing, shipping, and delivery can be found on our Shipping Policy page.

Questions?

Email us at info@hayesandmercer.com — we aim to respond to your inquiries within 24 hours during our customer service hours.

Store name: Hayes & Mercer
Operating company: SADUA LLC
Business address: 30 N Gould St #67519, Sheridan, WY 82801, United States
Email: info@hayesandmercer.com
Phone: +1 (929) 612-9740

Customer Service Hours:
Monday to Friday: 9:00 AM–6:00 PM ET (Eastern Time)
Saturday and Sunday: Closed

You can also reach us through our Contact Us page.