Terms of Service

Last updated: August 2026

Overview

Welcome to Hayes & Mercer. The terms “we,” “us,” and “our” refer to Hayes & Mercer, operated by SADUA LLC. Hayes & Mercer operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Hayes & Mercer is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when using the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use or access our Services.

Section 1: Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, and that you have given any necessary consent for minor dependents to use the Services on devices you own or manage.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2: Our Products

We make every effort to provide an accurate representation of our products on our website. Colors or product appearance may differ from how they appear on your screen, depending on your device and its settings.

We do not warrant that the appearance or quality of any product purchased by you will exactly match how it is depicted in our store. Product descriptions are subject to change at any time without notice, and we reserve the right to discontinue any product or limit quantities available.

Section 3: Orders

When you place an order, you are making an offer to purchase. Hayes & Mercer reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance, and payment must be received and processed before an order is accepted.

Please review your order carefully before submitting it. Orders may be cancelled within 1 hour of being placed, subject to the terms of our Return & Refund Policy. After this period, orders may have already entered our fulfillment and processing workflow and cancellation can no longer be guaranteed.

If we are unable to accept, must change, or must cancel an order, we will attempt to notify you using the contact details provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You represent that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4: Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate payment and account information for all purchases, and to promptly update this information as needed.

Section 5: Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events outside our reasonable control.

Shipping and delivery are subject to our Shipping Policy and any rights or protections that cannot lawfully be excluded under applicable U.S. federal or state law.

Section 6: Intellectual Property

Our Services, including all trademarks, text, images, graphics, and design elements, are owned by Hayes & Mercer, its affiliates, or licensors, and are protected by applicable copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any material on the Services without our prior written consent. Unauthorized use of the Services may violate applicable intellectual property laws.

Section 7: Optional Tools

You may be given access to tools provided by third parties as part of the Services, which we do not monitor or control. We provide access to such tools “as is” and “as available,” without warranties of any kind, and we accept no liability arising from your use of them, to the fullest extent permitted by applicable law.

Section 8: Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the content, accuracy, or practices of any third-party website, and accessing such sites is at your own risk.

Section 9: Relationship with Shopify

Hayes & Mercer is powered by Shopify, which enables us to provide the Services to you. Any sales made through our store are made directly with Hayes & Mercer. By using the Services, you acknowledge that Shopify is not the seller of the products offered by Hayes & Mercer and is not responsible for the fulfillment of orders or the products sold through our store, except to the extent otherwise required by applicable law.

Section 10: Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be processed by Shopify in accordance with its applicable privacy terms and policies. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Section 11: Feedback

If you submit ideas, suggestions, or other feedback to us, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and otherwise use that feedback for any lawful purpose, including commercial use. We are under no obligation to keep feedback confidential, compensate you for it, or respond to it.

Section 12: Errors, Inaccuracies, and Omissions

Occasionally, our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct such errors and to update information or cancel orders affected by them, subject to applicable law.

Section 13: Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services to violate any applicable federal, state, local, or other law or regulation, infringe on intellectual property rights, transmit harmful or misleading content, harass others, or interfere with the security or functioning of the Services.

We reserve the right to suspend or terminate your account or access to the Services if we determine that you have violated these Terms.

Section 14: Termination

We may terminate this agreement or your access to the Services at any time, at our sole discretion, subject to applicable law. You will remain liable for all amounts properly due up to the date of termination.

Provisions that by their nature should survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Indemnification, will continue to apply.

Section 15: Disclaimer of Warranties

The information presented through the Services is provided for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.

To the fullest extent permitted by applicable law, except as expressly stated by us, the Services and all products offered through them are provided “as is” and “as available,” without warranties of any kind, whether express or implied.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable U.S. federal or state law.

Section 16: Limitation of Liability

To the fullest extent permitted by applicable law, Hayes & Mercer, SADUA LLC, its partners, directors, employees, affiliates, agents, contractors, licensors, service providers, and Shopify shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the Services or products purchased through the Services.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities or damages. In such jurisdictions, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable U.S. federal or state law.

Section 17: Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Hayes & Mercer, SADUA LLC, Shopify, and our respective affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your material breach of these Terms, your violation of applicable law, or your infringement of the rights of a third party.

Section 18: Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

Section 19: Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Hayes & Mercer regarding your use of the Services.

Section 20: Assignment

You may not transfer or assign this agreement without our prior written consent. We may transfer or assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, or other business transaction, or as otherwise permitted by applicable law.

Section 21: Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which SADUA LLC is established, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive consumers residing in the United States of any mandatory rights or protections available to them under applicable U.S. federal, state, or local consumer protection laws that cannot lawfully be waived or excluded by agreement.

Section 22: Headings

Headings used in these Terms are included for convenience only and do not affect their interpretation.

Section 23: Changes to These Terms

We reserve the right to update or replace these Terms from time to time by posting the revised Terms on our website. Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services following the effective date of revised Terms constitutes your acceptance of those Terms to the extent permitted by applicable law.

Section 24: Contact Information

Store name: Hayes & Mercer

Company name: SADUA LLC

Company address: 30 N Gould St #67519, Sheridan, WY 82801, United States

Phone: +1 (929) 612-9740

Email: info@hayesandmercer.com

Monday to Friday | 9:00 AM – 6:00 PM (Eastern Time)

We aim to respond to your inquiries within 24 hours.