We proudly offer FREE Premium Shipping on every order, with no minimum spend required. No hidden fees. Just effortless shopping.

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

We carefully prepare every order to ensure it meets our quality standards. Orders are processed within 2–3 business days, with delivery typically taking 4–9 business days 

Once your order has been dispatched, you’ll receive a tracking link via email.

For more information, please refer to our Shipping Policy.

If your purchase isn’t exactly what you expected, you may submit a return request within 30 days of delivery.

To be eligible for a return:

• Return requests must be approved before items are sent back
• Items must be unworn, unused and unwashed
• Original tags and packaging must be included
• Customers are responsible for return shipping costs for change-of-mind returns

Full details are available in our Return & Refund Policy.

Ordering with Avelyn London is simple.

• Place your order securely through our website
• We’ll carefully prepare your order within 2–3 business days
• Once dispatched, you’ll receive your tracking information by email
• Your parcel will be delivered directly to your chosen address

You’ll receive updates throughout the shipping process.

Each product page includes a detailed size guide to help you find your perfect fit.

If you’re between sizes or need additional advice, feel free to contact our customer care team before placing your order.

Some of our most popular styles are restocked, while others are released in limited quantities.

We recommend checking back regularly, as our collections often sell out quickly.

You can learn more by visiting the following pages:

• About Us
• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

Or contact us anytime at info@hayesandmercer.com