Privacy Policy

Last updated: August 2026

Hayes & Mercer (operated by SADUA LLC) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Hayes & Mercer is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address

• Financial information, including payment card details, transaction details, and payment confirmation

• Account information, including your username, password, and preferences

• Transaction information, including items you view, add to cart, purchase, return, or cancel, and your past orders

• Communications with us, including the information you include when contacting customer support

• Device information, including your IP address, browser, and network connection details

• Usage information, including how and when you interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, or contact us

• Automatically through the Services, including through cookies and similar technologies

• From our service providers, who help us operate the Services

• From our partners or other third parties

Cookies

We and our third-party partners, including Meta and Google, use cookies and similar tracking technologies on our website. These cookies allow us to operate the Services, remember your preferences, analyze site traffic, and deliver relevant advertising on our own site and on third-party platforms such as Facebook, Instagram, and Google. You can control or disable cookies through your browser settings, though doing so may affect how the Services function.

Depending on where you reside, applicable privacy laws may provide you with additional choices regarding the use of cookies and similar technologies for targeted or cross-context behavioral advertising.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

• Providing, tailoring, and improving the Services, including processing payments and fulfilling orders

• Marketing and advertising, including sending promotional communications and showing relevant ads

• Security and fraud prevention, including authenticating accounts and detecting fraudulent activity

• Communicating with you, including providing customer support

• Complying with applicable law and responding to valid legal requests

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

• With Shopify and other vendors who perform services on our behalf, such as payment processing and fulfilment

• With marketing partners, including Meta and Google, to support advertising

• When you direct or consent to such disclosure

• With our affiliates or within our corporate group

• In connection with a business transaction, or to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, complete transactions, resolve disputes, enforce agreements, or comply with legal obligations.

Your Rights and Choices

Depending on the U.S. state in which you reside and applicable law, you may have certain rights in relation to your personal information. These may include the right to request access to, correction of, or deletion of personal information we maintain about you, and the right to obtain a copy of certain personal information.

Residents of certain U.S. states may also have rights to opt out of certain uses or disclosures of personal information, including targeted advertising, certain types of profiling, or the sale or sharing of personal information, as those terms are defined under applicable state privacy laws.

Where applicable, you may also have the right to appeal a decision we make regarding a privacy rights request and the right not to receive discriminatory treatment for exercising applicable privacy rights.

You may exercise applicable privacy rights by contacting us using the details below or through privacy controls made available through our Services. We may need to verify your identity before processing certain requests.

You may opt out of receiving promotional emails at any time by using the unsubscribe link included in those emails. You may still receive non-promotional communications from us, such as communications regarding your orders or account.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you reside, you may also have the right to contact or lodge a complaint with the appropriate privacy, consumer protection, or regulatory authority.

International Transfers

Hayes & Mercer is operated by SADUA LLC, a company based in the United States. Our service providers and partners, including Shopify, may also process or store personal information in the United States, the Netherlands, Canada, or other countries outside the state or country in which you reside.

As a result, your personal information may be transferred to and processed in jurisdictions with data protection laws that differ from those in your place of residence. Where required by applicable law, we take appropriate measures in connection with such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the revised policy on this page and update the “Last updated” date.

Contact Information

Store name: Hayes & Mercer

Company name: SADUA LLC

Company address: 30 N Gould St #67519, Sheridan, WY 82801, United States

Phone: +1 (929) 612-9740

Email: info@hayesandmercer.com

Customer service hours: Monday to Friday | 9:00 AM – 6:00 PM (Eastern Time)

We aim to respond to your inquiries within 24 hours.